Transform Your Customer Engagement
With Convox Zimbabwe

Omnichannel contact center solution tailored for Zimbabwean businesses to engage, market, sell and service.

TRANSFORM CUSTOMER JOURNEY

Increase retention, streamline interactions, and boost your bottom line. We empowers you to craft unforgettable experiences that turn customers into loyal advocates and maximize their lifetime value.

Optimize Your Operations

Optimize expenses and elevate client satisfaction across all channels through refined process management. Our solution enhances operational efficiency, allowing you to deliver superior service minimizing costs.

ELEVATE WORKFORCE ENGAGEMENT

Equip your staff with cutting-edge resources to craft exceptional client interactions and boost retention. Our solution empowers your team to excel, driving both customer satisfaction and employee loyalty.

Trusted & endorsed by industry pioneers and visionary enterprises

0 %

Increase in first contact resolution

+ 0 %

Reduction in average handle time

+ 0 %

Increase in customer satisfaction

  • Hello Convox

    Hello Convox

Personalize customer experiences
and optimize every
touchpoint

All TEAMS

Omni Channel Contact Center

SALES & MARKETING TEAMS

Predictive (Predictable) Dialer

SALES & SUPPORT TEAMS

Ticketing Management System

  • How Convox Works

    How Convox Works

Smart call center

Convox provides smart call center solutions designed to enhance customer experiences. Our offerings include comprehensive omni-channel services that support contact centers through effective cloud-based software. By utilizing these solutions, businesses can streamline operations and improve customer interactions, ensuring exceptional service delivery. We offer free demos to showcase the capabilities of the software.
Omnichannel

Omnichannel

Convox Unifies voice, chat, social media, and email.
Artificial Intelligence

Artificial Intelligence

intelligent routing, automated responses, and data-driven insights.
Automations

Automations

Call distribution & recording, ticketing, & disposition management.
Analytics

Analytics

Track key metrics, agent productivity, & customer interactions.
  • Why Choose Convox

    Why Choose Convox

Enhance your strategic edge
for greater
success

Seamless

Industry-Specific Solutions

From healthcare to banking, e-commerce to government, ConVox offers tailored solutions addressing unique challenges of your sector, ensuring compliance and optimal performance.
ARTIFICIAL INTELLIGENCE

Intelligent
Automation

Boost productivity with AI-driven predictive dialing and voice bots. Focus agents on high-value interactions, enhancing conversion rates and operational efficiency with Convox.
Measurable

Return Of
Investment

ConVox drives ROI: 40% cost reduction, 30% productivity boost, 20% higher satisfaction. With 99.99% uptime, see returns in 6-12 months, transforming your contact center.
  • Modern Customers

    Modern Customers

The evolving landscape of
customer relationships

The evolving landscape of customer relationships

Customers today encounter challenges such as diminishing loyalty when expectations are unmet, fragmented communication across channels, and a lack of cohesion in their experiences, leaving them unsupported. Addressing these issues is critical for businesses to enhance customer satisfaction.
Customer Loyalty
Customer Loyalty
Do you know my preferences?
When companies fail to meet my expectations, I will quickly explore other options, underscoring the need for reliable service.
Fragmented Communication
Fragmented Communication
Do you understand my needs?
As a customer I expect fluid interactions across my chosen channels, yet I frequently face disconnected experiences that hinder my overall journey.
Absence of Cohesion
Absence of Cohesion
Do you know me?
Many of my experiences are isolated and lack integration, resulting in me feeling unsupported and without the context needed to resolve my issues effectively.
Customers today face significant challenges impacting their overall experience. When businesses fail to meet expectations, customer loyalty diminishes as individuals quickly seek alternatives. Additionally, fragmented communication often leads to disjointed interactions across preferred channels. The absence of cohesion in customer experiences leaves individuals feeling unsupported, lacking the context necessary to effectively address their issues. Addressing these challenges is crucial for businesses aiming to enhance customer satisfaction and retention.
  • Effective Solutions

    Effective Solutions

Elevate Customer Experience

By addressing these key challenges with effective solutions, as a business you can significantly improve customer satisfaction and loyalty with strategies for reliable service, seamless communication, and cohesive support.
  • Effective Solutions

    Effective Solutions

Elevate Customer Experience

By addressing these key challenges with effective solutions, as a business you can significantly improve customer satisfaction and loyalty with strategies for reliable service, seamless communication, and cohesive support.
  • Amazing Experiences

    Amazing Experiences

Join 3000+ teams worldwide providing exceptional experiences using Convox

Convox empowers businesses to deliver exceptional customer service. Join a thriving community of users who have successfully transformed their customer interactions.
Gokulakrishnan R
Gokulakrishnan R
Accountant
We have been with Convox omnichannel contact center for the past 8 years. ConVox latest technology helps our business to perform outbound and inbound calls smoothly without any hitches. Thanks to the ConVox and Team.
Chandrabose
Chandrabose
Small Business Owner
We are running our Customer Support Operations and Sales Process on ConVox for the last five years. ConVox is a very stable product.
Maria Rodriguez
Maria Rodriguez
Consultant
I love how easy it is to manage my finances with Outgrid. It’s intuitive and user-friendly, which saves me a lot of time.
Hrishikesh Dhiwar
Hrishikesh Dhiwar
Investor
We have been using ConVox services for more than 5 years. It’s a one-stop solution and We are satisfied with it.
Vishnu G
Vishnu G
Freelance Writer
ConVox omnichannel contact center is rock solid value for money solution with all the features of top international products.
Gokulakrishnan R
Gokulakrishnan R
Marketing Manager
We have been with Deepija Telecom’s Convox omnichannel contact for the past eight years. ConVox latest technology helps our business to perform outbound and inbound calls smoothly without any hitches, boosting productivity and effiency to our agents and in our operations. Thanks to the ConVox and Team.
Fahad Nauman
Fahad Nauman
IT Consultant
I’m satisfied with the support provided by both sales and technical teams. You guys have always been significant towards my requests and provided me an excellent support.
Adam Smith
Adam Smith
Entrepreneur
We are running our Customer Support Operations and Sales Process on ConVox omnichannel contact center for the last five years. ConVox is a very stable product.
Revi Prasad
Revi Prasad
Freelance Consultant
ConVox Dialer empowers our sales agents to get the best output for their efforts. Their ability to deliver complex customizations adds great value to our services.
  • Frequently Asked Question

    Frequently Asked Question

Question & Answers.

Don’t find your answer here? just send us a message for help
What are Convox main features?

Automatic Call Distribution, IVR, Call barge in, Disposition Management, Call Recording, Inbound Channels: Web Chat, Whatsapp, Email, Social Media, Outbound Types: Progressive Dialing, Preview Dialing and Blended, artificial intelligence

Is Convox a better product than others?

Convox is an omnichannel contact center software that unifies voice, chat, social media, and email communication through a single interface. This integrated system allows agents to see all customer information together from various sources which helps them to better serve customers. It is also offered in Zimbabwe and based on package clients could pay partly in local ZIG.

Benefits of using Convox contact center?

Convox Contact Center offers a number of benefits, including:

Improved customer experience: Convox Contact Center is a cloud-based solution that integrates various communication channels, such as live chat, email, and social media, into a single platform. This allows customers to choose their preferred method of communication, and it gives agents a unified view of all customer interactions.
Increased efficiency: Convox Contact Center uses features like automatic call distribution and predictive dialing to streamline inbound and outbound calls.
Streamlined communication: Convox Contact Center integrates various communication channels into a single platform, which gives agents a unified view of all customer interactions.

How do you ensure data security?

Implementing strict user rights reduces unauthorized access, protects sensitive information, enhances security measures, and adapts to changing needs by regularly reviewing and updating user rights. Encrypting voice communication enhances system security by adding an extra layer of protection for sensitive information. Organizations can enhance security by implementing multi-factor authentication and regularly reviewing and updating access control policies to stay abreast of the latest security standards. Implementing security tools, coding practices, and regular software updates will enhance application security, prevent cross-site attacks, and mitigate the risk of malware. Organizations can maintain data integrity and confidentiality in MySQL Server by prioritizing data security and taking proactive measures to prevent data injection.

Can Convox be integrated with other systems?

Yes, the system can be integrated with other systems such as Salesforce, Zoho, Zendesk, Freshdesk, Sugarcrm etc. By incorporating these platforms into their communication strategies, companies can reach a wider audience. Additionally, they can engage with customers in real-time and enhance their online presence.

Let's explore how we can build exceptional customer journeys.

In the demo, you’ll see the agent and supervisor interfaces, unified task management, and custom report creation.